Question 1

How fast do you respond to enquiries?

Accepted Answer

Within one business day, Singapore time. If your project is urgent, say so in the message — we'll prioritise the response.

Question 2

What information should I include in my enquiry?

Accepted Answer

Your business name, what you're trying to achieve, any existing website or assets, rough budget range, and the timeline you're working against. The more specific you are, the more useful our first reply will be.

Question 3

Do I need to know what I want before contacting you?

Accepted Answer

No. Half our discovery calls start with "I know I need a better website but I'm not sure what." We'll help you scope it on the call. The call is free and there's no pressure to commit.

Question 4

Are you based in Singapore? Do you work with overseas clients?

Accepted Answer

Yes — Eidolon is registered in Singapore (EIDOLON PTE. LTD.). We work with clients in Singapore, Southeast Asia, Australia, and the US. All meetings are remote (Google Meet or Zoom) so location doesn't change the engagement.

Question 5

Who owns the website and code at the end of the project?

Accepted Answer

You do. Code, designs, accounts, and content all transfer to your ownership at handover. We're happy to keep maintaining it on a retainer, but you're never locked in.

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